Fuel & Lubricant Experts

It does come down to the quality of the product. We tell them what we need and they get it for us. But they’ve always been clean products, it’s always been handled. I would say the people are probably the driving force behind that relationship and that’s loyalty.

It’s their involvement that I like. Their expertise, they’ll bring a technical team. If I have an issue the next, within that week, they’ll have a team out there working on it.

We asked around throughout the industry on the two suppliers. And we knew that they would deliver, their reputation was that they deliver what they say they can do. So we felt comfortable that way.

Generally, that team is very knowledgeable of that equipment. They’re knowledgeable of the products and they can get answers for any question you have for them.

I know I could pick up my phone right now and he’d answer the phone. He’s that kind of person where he is really dialed into his business and it’s at a very personal level. I love that part because I’m that way with vendors, I want them to know that you can text me at 10 o’clock at night. I’ll respond if you need something.

We basically give our rep a purchase order, and we say, this is what we need. It gets to him, he makes sure the orders are put in, and then makes sure it is delivered to us with no problems, he gets us better than Amazon level service

I’ve heard a lot of great things about them from other. people other coal mines other customers out here, just saying if I ever needed anything to reach out to them, and they would take care of us and they have definitely done that.

Just the relationship that I have with everybody at Rhinehart. and their willingness to bell us out on a weekend and take care of what they do. I feel like their customer service is just top -of-the- line. They really do take care of us.

They have really good distribution, have great people, they have great equipment and it really works and fits our processing and our company.

I maybe talk to my rep once every three or four months. So, it’s really hands-off. It’s basically that you have the relationship, but it runs itself. You don’t have to deal with it. If we need her, we can reach out to her, but she keeps things running pretty smooth.

They’re doing what they said they’re going to do. They’re coming back around and checking on things and you don’t have to worry about it.

They’re always there, if we have an emergency, they jump on it right away. They put remote sensors on most of our tanks to identify just how much oil is used so that we never run out. They get remotely notified the oil is at a certain level at a particular location, and he automatically sends a delivery truck out there to fulfill the need.

They’ve supplied us with things that we need like floor mats, oil reminder stickers, the little infrared machines that basically print when the next oil change is due for the windshield of a car. They provide those for our locations as well, which is helpful, and it’s all included in the price, which is wonderful.

Rhinehart has better pricing and better deliverables, but what it came down to was the comfort of working with them and then the pricing aspect of it. We asked about them in the industry and so we knew that they would deliver, their reputation was that they deliver what they say they can do, so we felt comfortable.